Updated: Dec 5, 2021
By Michael Horwood (UK Power Networks)
Unfortunately you may have seen that we are once again facing high winds and bad weather this weekend (15 & 16 Feb) as a result of Storm Dennis.
Our electricity network is built to be resilient but extreme weather can damage overhead power lines resulting in some customers losing their electricity supply. Where this happens we work to restore power as quickly and safely as possible, and we have organised for additional staff in our contact centre and more engineers on the ground to be available to help customers whose electricity supply might be affected by the predicted weather.
You will be able to find regular updates on www.ukpowernetworks.co.uk and social media@UKPowerNetworks throughout this period.
Anyone experiencing a power cut should:
call 105 free of charge to report power cuts and damage to the electricity network, or 0800 3163 105 (from a corded landline phone or mobile phone)
visit www.ukpowernetworks.co.uk for the latest updates (on a mobile phone)
visit www.ukpowernetworks.co.uk/powercut and type in your postcode to view the live power cut map
tweet @ukpowernetworks to report power cuts or to receive updates
We advise people to stay clear of power lines and report damaged power lines immediately by calling 105 free from either a landline or a mobile phone. If you see electricity lines that are down or causing significant risk to the public call 999.
We provide extra help to customers on our Priority Service Register during a power cut. Households with older or disabled people, those with children under five, or where someone uses medical or mobility equipment that requires electricity as well as other reasons can join the register. You can find out more information about our Priority Service on our website: ukpowernetworks.co.uk/priority .
I hope you find this information useful and please do feel free to share it.
With best wishes,
Public Affairs Manager
UK Power Networks
237 Southwark Bridge Road
London SE1 6NP